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We aim to facilitate all our clients if they wish to exchange their purchased articles, provided that the purchase was made in Pakistan, online or at any of our stores.

  • Any article purchased can be exchanged within 30 days of purchase from store or receipt by courier.
  • Articles are qualified for change if they are unused, all tags are intact, packing is in its original condition and original invoice is present. Articles purchased on a discount or on sale are not qualified for exchange.
  • Refunds are not in cash - the client will be issued a coupon of same value valid for Online Store ONLY, which can be used immediately or in the future. Please study your coupon carefully for further details.
  • Items of formal outfits and loose fabric cannot be exchanged.
  • In case of home article return, it should be in Sapphire’s original home packing.
  • These conditions apply to non-sale orders only. For sale orders, exchanges will only be provided for valid reasons and exchange time will also take longer than normal.
  • For further assistance, you can contact our customer service department by emailing us at wecare@sapphireonline.pk or you can call us at +92 (042) 111-738-245. Provide all the required information to our friendly representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.
  • You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email that will contain the tracking information. As soon as the product has been shipped, our exchange policy will be applicable. Sapphire has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution. .