Exchange & Return Policy

At Sapphire, our customers are our first priority. Please see our easy exchange policy below. Alternatively, our customer care team can facilitate you on each step if you wish to exchange your purchased item(s).

Any article purchased online, except for Cosmetics and Fragrances, can be exchanged from our stores as well as online within 30 days, once the article has been delivered, given that the customer has proof of purchase.

Please note that articles purchased on discount or on sale are not eligible for exchange.

Proof of Purchase
This includes either a receipt or the online order confirmation email.

Conditions for Exchange
Articles are eligible for exchange only if they are unused, all tags are intact, packing is in its original condition and original invoice is present. You will be required to share proof if you have received an article that is defected, in wrong size, or is incorrect. In case of HOME article exchange, it should be in Sapphire’s original HOME packing. Similarly, articles that are delivered in boxes (such as Unstitched luxury products) must be returned with their original packaging.

Online Exchange Process
Please contact our customer service department by emailing us at or you can call us at +92(0)42 111-738-245. Provide all the required information to our representative and if all the conditions of the exchange are met, we will schedule the pick-up from your doorstep.

It usually takes 7-10 days to complete the online exchange process after it has been verified. Instore exchanges require customers to have the original invoice and all the tags intact for the purchased article.


If you need to return an item, please follow our return policy:

  • Return requests must be made within 30 days of receiving your order
  • The item(s) must be unused and have all tags intact
  • Please provide proof of your order, such as an order invoice or order confirmation email
  • Returns are accepted only if incorrect or damaged items were delivered

Return Process

  • Contact our customer service team to initiate a return request. You can email us at or call us at +92(0)42 111-738-245
  • We will arrange for the item(s) to be picked up from your doorstep
  • Once we receive and verify the item(s), we will issue a credit voucher of the same value which can be used for online store ONLY