Payments

Payments

For your convenience, we offer multiple payment methods for local and international orders that are secure and encrypted.

Cash On Delivery (Local Orders Only)

  • COD is available for nationwide orders.
  • You will have to pay the required amount in cash at the time of the delivery to the courier, and will be provided with a receipt along with your purchase.
  • Please cross verify your order number received with your order confirmation email against the receipt.
  • There are no additional charges for Cash on Delivery orders.
  • Online Payments - Credit Card / Debit Card (Local & International Orders)

  • We offer end to end encrypted credit card / debit card payments. Our payment gateways are authenticated and verified by 3-D secure. 3-D Secure is a protocol designed to be an additional security layer for online credit and debit card transactions.
  • You will be redirected to Bank Al Falah’s safe payment gateway to make payments via the following credit / debit cards.
    1. o VISA
      o MASTER

    2 Checkout- PayPal, AMEX , Discover, JCB (International Orders)

  • We now accept payments through PayPal, American Express, Discover and JCB via 2Checkout for International Orders.
  • What is 2Checkout?
  • For your convenience, we have collaborated with 2Checkout to provide a secure and reliable platform for making online transactions. Your private information and card details are 100% safe with 2Checkout as they comply with latest online security standards.

    Follow these easy steps to process your payment.

  • After entering Contact Information and Viewing Shipping Charges on Checkout, Continue to Payment.
  • At Checkout Payment, select the following Radio Button to pay via PayPal, AMEX, JCB or Discover.
  • After clicking “Complete Order”, you will be redirected to 2Checkout’s secure payment gateway.
  • Select one of the two icons on the 2 Checkout Portal.
    1. o To pay using a PayPal account select the PayPal Logo.
      o Or check out as a guest with the “Credit Card” option to pay with your AMEX, JCB or Discover card.
  • To pay using PayPal click “Continue to PayPal”
  • You will be safely redirected to the PayPal website where you can log in and process the payment for your Sapphire Online order.
  • To pay using AMEX, Discover or JCB, simply select the credit card icon, and enter your Billing and Card details to Place your order.
  • 2Checkout (PayPal, AMEX, Discover )- Terms & Conditions

  • If damaged or incorrect items are delivered, please contact us at wecare@sapphireonline.pk and provide the following for further evaluation. Sapphire and 2Checkout have the right to refuse compensation or refund for damaged articles if this information is not provided.
    1.   1. Order Number
        2. Images of the delivered article with visible issue
  • Orders dispatched or processed cannot be cancelled or edited.
  • In case of quality issue identified while dispatching the order, Sapphire will remove the concerned items from your original order. Refund will only be processed for the items excluded from the order, not the entire value of the order.
  • If the customer refuses to accept the order at the time of delivery, Sapphire is not liable to refund or compensate for the order amount.
  • If the Parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the authorities. Sapphire is not liable to refund the amount for non-clearance of the Parcel.

    SafePay (Local Orders Only)

    You can now pay for your Sapphire order directly through Bank transfer with Safepay’s secure payment platform. Follow these simple steps for a hassle-free experience.

  • Select SafePay as your payment method at Checkout. You will be safely redirected to Safepay’s secure payment gateway. Your total transaction value will include shipping charges calculated at checkout if applicable.
  • Select the bank your account is associated with and input your bank account number, CNIC and contact details. After entering the required details, select “Make Payment”. While this is being processed, do not exit the page.
  • You will then receive an OTP on the Phone Number or Email registered with your bank account. Enter the OTP on this page to complete your transaction.
  • Safepay supports over 15 banks across Pakistan. Please review the requirements for your respective banks below.

  • Bank Alfalah (Please enter your 14-digit account number)
  • Allied Bank (Please ensure that your Account is Activated to use this service. Kindly Call ABL H/L 021-111-225-225 to activate your local e-commerce service)
  • Habib Metro Bank (Please enter your 19 or 20 digit account number or 24 Alphanumeric IBAN)
  • Askari Bank (Please enter your 13-digit bank account number (you will need to omit the leading '0').
  • Faysal bank (Please enter your 14 digit or 16 digit account number)
  • Bank Islami (Please enter your 15-digit account number)
  • Bank Al Habib (Please enter 17 digit Account number or 24 Alpha-numeric IBAN)
  • Meezan Bank (Please enter your 11-digit or 14-digit bank account number. You must have online banking enabled with Meezan Bank.)
  • Summit Bank Please enter your 12-digit or 20-digit bank account number. You must have online banking enabled with Summit Bank.)
  • Al Baraka Bank (Please enter your 13-digit bank account number.
  • Muslim Commercial Bank (Please ensure your account is activated to use this service. Kindly Call MIB H/L 042-111-222-642 to activate your e-commerce service.)
  • Bank of Khyber (Please enter your 14-digit or 16-digit account number)
  • NRSP Microfinance Bank (Please enter your 16-digit bank account number)
  • JS Bank (Please enter your 10-digit bank account number. You must have online banking enabled with JS Bank)
  • Samba Bank (Please enter your 10-digit account number)
  • Security First
  • In case of Exchanges or Returns, our regular Exchange Policy will be applicable.
  • In case of any chargebacks, please contact your bank for assistance.
  • For further queries contact us at +92(0)42 111-738-245 or Email us at wecare@sapphireonline.pk