Sapphire Online Shopping Payments – SapphireOnline Store
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Payments

Payments

For your convenience, we offer multiple payment methods for local and international orders that are secure and encrypted.

Cash On Delivery (Local Orders Only)

  • COD is available for nationwide orders.
  • You will have to pay the required amount in cash at the time of the delivery to the courier, and will be provided with a receipt along with your purchase.
  • Please cross verify your order number received with your order confirmation email against the receipt.
  • There are no additional charges for Cash on Delivery orders.
  • Online Payments - Credit Card / Debit Card (Local & International Orders)

  • We offer end to end encrypted credit card / debit card payments. Our payment gateways are authenticated and verified by 3-D secure. 3-D Secure is a protocol designed to be an additional security layer for online credit and debit card transactions.
  • You will be redirected to Bank Al Falah’s safe payment gateway to make payments via the following credit / debit cards.
    1. o VISA
      o MASTER

    2 Checkout- PayPal, AMEX , Discover, JCB (International Orders)

  • We now accept payments through PayPal, American Express, Discover and JCB via 2Checkout for International Orders.
  • What is 2Checkout?
  • For your convenience, we have collaborated with 2Checkout to provide a secure and reliable platform for making online transactions. Your private information and card details are 100% safe with 2Checkout as they comply with latest online security standards.

    Follow these easy steps to process your payment.

  • After entering Contact Information and Viewing Shipping Charges on Checkout, Continue to Payment.
  • At Checkout Payment, select the following Radio Button to pay via PayPal, AMEX, JCB or Discover.
  • After clicking “Complete Order”, you will be redirected to 2Checkout’s secure payment gateway.
  • Select one of the two icons on the 2 Checkout Portal.
    1. o To pay using a PayPal account select the PayPal Logo.
      o Or check out as a guest with the “Credit Card” option to pay with your AMEX, JCB or Discover card.
  • To pay using PayPal click “Continue to PayPal”
  • You will be safely redirected to the PayPal website where you can log in and process the payment for your Sapphire Online order.
  • To pay using AMEX, Discover or JCB, simply select the credit card icon, and enter your Billing and Card details to Place your order.
  • 2Checkout (PayPal, AMEX, Discover )- Terms & Conditions

  • If damaged or incorrect items are delivered, please contact us at wecare@sapphireonline.pk and provide the following for further evaluation. Sapphire and 2Checkout have the right to refuse compensation or refund for damaged articles if this information is not provided.
    1.   1. Order Number
        2. Images of the delivered article with visible issue
  • Orders dispatched or processed cannot be cancelled or edited.
  • In case of quality issue identified while dispatching the order, Sapphire will remove the concerned items from your original order. Refund will only be processed for the items excluded from the order, not the entire value of the order.
  • If the customer refuses to accept the order at the time of delivery, Sapphire is not liable to refund or compensate for the order amount.
  • If the Parcel is on hold by the Customs department of the shipping country, the customer is liable to provide all relevant and required documentation to the authorities. Sapphire is not liable to refund the amount for non-clearance of the Parcel.

    QisstPay (Local Orders Only)

    1. Sapphire is now live with QisstPay, Pakistan’s largest Buy Now, Pay Later platform! Buy your favorite Sapphire products now in 4 easy installments at 0% interest.
    2. To shop with QisstPay add items to your cart with a total price between Rs. 1,500 and Rs. 50,000.
    3. At checkout, select QisstPay as the payment method to pay in 4 monthly interest-free installments with a debit or credit card (Mastercard or VISA).
    4. Sapphire’s Refund & Exchange policy will be applicable to all Qisstpay buying.
    5. In case of full refund, the customer's installment plan is dismissed and the first installment amount charged is refunded to the customer in 7-10 business days.
    6. In case of partial refund, the customer's installment plan is dynamically adjusted according to new amount and the partial refund amount from first installment is adjusted automatically in the plan.
    7. If a customer wants to exchange product(s) in terms of size/color or with an item costing the same price, Sapphire will do it as per the available inventory.
    8. If a customer wants to exchange product(s) that cost greater than the previous order amount, they have to pay the additional amount in cash, directly to the merchant.
    9. QisstPay is only functional for local orders.
    10. QisstPay is also applicable for orders done locally but delivered internationally.
    11. In case of default of Installment payments, Qisstpay has the right to limit your use of this service until all previous balance has been cleared.
    12. This payment method is also available in-stores. Visit your nearest Sapphire outlet to avail QisstPay’s Buy Now, Pay Later service.
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