1. What payment options do I have?
. Cash on Delivery (available nationwide).
. Online payment (Visa Debit/Credit, Master Debit/Credit).
2. Is it safe to use my credit/debit card to make payments?
All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.
3. What should I do if my payment fails?
In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days. You can email us on firstname.lastname@example.org or give us a call on +92(0)42 32501005 - 6 - 7 with your order number for any clarification.
4. What are the conditions for Cash on Delivery (COD)?
To avail COD, please follow these instruction.
. At checkout, select ‘Cash on Delivery'.
. Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash.
5. Is Cash on Delivery (COD) available internationally?
Unfortunately, COD is only available in Pakistan.
For international customers only: If Duty, Taxes or VAT is charged at shipping destination by international customs according to their local customs policy, it will be paid by the consignee/buyer. Sapphire Retail Limited will not accept any returns nor will it be responsible to pay any charges imposed by international customs, in terms of Duty/VAT.
6. What is FonePay and how can I use it?
Now you can use your mobile to pay at a store straight from your account by simply scanning the QR Code. FonePay helps you pay without the hassle of going through your wallet looking for cash or the right card. To use FonePay, follow these instructions:
. Download the FonePay app on your smartphone through AppStore or PlayStore.
. Follow the registration instructions given on the application.
. Select the FonePay option on the ‘Payment Method’ tab.
. Scan the QR code that appears on your screen.
7. Can the billing address differ from the shipping address?
For Cash on Delivery orders, billing address is not required. We only require your shipping address which will be the address you want your order delivered to. For Credit Card orders, we require both billing and shipping address, which can be the same or different addresses. To use a different billing address, simply check the ‘Use a different billing address’ option under the ‘Billing Address’ tab on the checkout page.
8. How do I redeem a Gift card or discount code?
To redeem a promotional code, simply type in or copy the code into the ‘Gift card or discount code’ text bar on the checkout page.
9. If an article is out of stock, how can I be informed about its re-arrival?
For out of stock items, please enter your email address in the given text box to get an email about article availability. Alternatively, please call our Customer Support helpline, and we will be more than happy to try and arrange the article you require.
10. Can I get an article reserved for me in stores before formal checkout?
Regartfully this service is currently not available +92(0)42 32501005 - 6 - 7 and they will facilitate you with your reservation.
11. Can I pay COD with a cheque?
Unfortunately, for logistical reasons, we only accept cash for COD orders.
12. Is there any form of advance payment required for COD?
No, you only need to pay the full amount in cash once your parcel is delivered to you.
13. Will the amount be refunded if I cancel or return the order?
In such a scenario, please call Customer Care at +92(0)42 32501005 - 6 - 7 for further details. Usually we facilitate customers in shape of credit voucher, however in any exceptional case, refund can also be facilitated which can take up to 15 working days as per the bank policy.
14. What is the process of coupon usage?
This coupon code can only be redeemed over website via using the same email ID, upon which the coupon has been issued. This coupon code is valid for one time usage only i.e., in case if the amount is remaining in the coupon, it cannot be re-issued or extended.